P.O. Box 113 Annapolis Junction, MD 20701 ■ (410)279-5584(H) ■ angelamsimmons@yahoo.com

 

A results-driven IT professional with years of experience in the engineering, administration and support of information systems. Capable of working independently or in team  environments. Excellent oral and written communication skills.  Looking for a telecommunications position related to my experience and training.

 

QUALIFICATIONS

 

• In-depth knowledge of hardware, software, network operations functions, packet switching communications protocol and diagnostic tools to analyze difficult and complex systems and customer problems.
• Experienced in network systems design, development, testing, installation and maintenance concepts.
• Strong communications, training and support skills.
• Flexible able to multitask and adaptable in fast paced technology environments.

 

 

TECHNICAL SKILLS

 

System           Windows (95/98/2000/XP) workstation and server

Hardware              Routers-Switches-Hubs (Cisco/Juniper/Nortel), Cryptographic Systems (KG-194, KG-175, Fast Lane, KIV-7), multiplexers, CSU-DSU’s, secure telephone and secure fax units

Software                     HP Openview, Network Node Manager, Netcool, Tivoli, Nvision, InterMapper, Nortel Passport,                                                  

                      PROCOMM, Network Manager, TACACS+ Remedy, ETMS, , Cornet Matrix Switch, Promina 

                       

Technology   ATM, Frame Relay, TCP/IP, Ethernet, ISDN, VPN, PPP, RIP, OSPF, BGP, EIGRP

Networking              LAN/WAN/CAN/VPN technologies, Frame Relay, ISDN, DNS, PBX, VOIP, IDNX, Network Topologies

EDUCATION AND TRAINING

 

Mount Olive College, Mount Olive, NC

B.S. Business Administration, December, 1998 / Major-Computer Information Systems

 

A+, Network +, Security +, CCNA, CCDA, CCDP, CCNP, ITIL

 

PROFFESIONAL EXPERIENCE

 

Network Engineer IV (TS/SCI w/ Poly)                                                                      10/10-Present

Clearability, Inc, Annapolis Junction, MD

Provide Tier 3 Operation and Maintenance support for enterprise Cisco Routers and Switches on WAN/LAN and CAN infrastructure.  Configure network hardware in support of new network points of presence to include upgrading existing site and network operating systems for network devices.  Responsible for creating and modifying and maintain network templates, network configurations, and network diagrams.  Troubleshoot highly complex data, voice or video network and hardware problems; researches and analyzes significant, complex network problems that require evaluation of intangibles, such as downstream effects on client satisfaction; assesses and evaluates current and future systems. Provides expert technical support and guidance on highly complex design issues to customers and less experienced personnel.

 

 

 

Security Engineer (TS/SCI w/ Poly)                                                                      4/09-10/10

Independent Software, Annapolis Junction, MD

Responsible for performing security scans in the CAN (campus area network) as well as deployed locations.  Collect and identify scans via network, and host locations to determine security leaks/threats for organization.  Monitor and prioritize potential trouble spots via IPSonar products with include sensors, scan servers, and report servers. Gather and provide security assessments to analyze reports from MapView. Oversee user process to ensure operational integrity of the system also enforce the information security configuration and maintain system for issuing, protecting, changing and revoking passwords. Installing VMWARE on servers and Windows 2000 machines in lab environment to test, validate and determine if virtualization and consolidation of products will be feasible within CAN of security services. Stay abreast of new technologies that can be implemented and improve business continuity within security services team.

 

Network Engineer (TS/SSBI/SCI)                                                        9/06-4/09

Computer Sciences Corporation (CSC), Beltsville, MD - Department of State

Responsible for installing, monitoring, operating, managing, troubleshooting and restoring service to communication networks.  These include data/voice communication equipment, multiplexers, data terminal equipment, commercial leases and transmission media.  Responsible for performing pro-active monitoring of network elements alarms and alerts to identify those components/elements that may lead to or already are causing network degradation or failure.  Understanding and working knowledge of the following

 

communications technologies/concepts:  E-1, T-1, T-3, ATM, ISDN, Frame Relay, PPP, and digital cross-connect systems.  Experience with Cisco routers, Promina multiplexer equipment, FIREBERD 6000 and T-BERD 224 to test and isolate circuit impairments. Monitor and maintain data network systems configuration and architecture.  Design, develop and conduct technical and operational test and evaluation of a wide range of communication equipment and systems. Install, configure and program networking equipment including routers, network encryption devices, switches, channel switch units (CSU), digital switch units (DSU) and multiplexes using military and commercial protocols such as Integrated  Services Digital Network (ISDN) and Point to Point Protocols (PPP).  Coordinate with outside agencies and customers to provide required services and technical solutions.  Provide extension of voice and data to deployed units. Develop and coordinate tactical Internet Protocol (IP) networks for local, metropolitan, and wide area networks.  Develop and manage problem and trend analysis data of communications equipment and systems. Provided technical support to implement VOIP solutions over classified networks. Perform maintenance, strapping, and configuration of Cryptographic units.  Work with other security officers, users, Network Control Center (NCC) personnel, and other support personnel to ensure security regulation are followed. Develop, establish and maintain work center training programs

 

 

Supervisor                                                                                    9/04-9/06

Computer Sciences Corporation (CSC), Rockville, MD - Department of Justice

Managed day and swing shift teams’ day-to-day activities. Acted as a managerial and technical escalation point on a 24x7 basis for the Department of Justice Network Service Center contract. Ensured teams meet strict service level requirements (SLA). Managed ticket queues and addressed performance issues. Mentored other engineers on the team, developed and presented training material in addition to training new hires. Also worked with Government Site Manager to manage user expectations and relationships.

 

 

Network Engineer

Maintained and supported Department of Justice LAN/WAN/MAN infrastructure in a 24/7 environment. Support day to day operations of agencies’ Frame Relay and ATM backbone connections. Monitored the IBM Message Switching System Justice (MSSJUST) terminal comprised of FBI NCIC messages perform ad-hoc changes via software on printers for various DOJ sites. Duties consisted of proactively monitoring agencies network connections consisting of T3’s, T1’s and NXT1’s. Remotely tested Paradyne DSU/CSU’s and RTU’s. Referred and worked with LEC on circuit outages for resolution. Configured LAN ports on Cisco Catalyst 5505 switches. Performed circuit testing and acceptance of new devices for all DOJ entities. Updated and tracked all outages via Remedy ticketing system.

             

 

Network Engineer Consultant                                                        9/03-9/04

Tanager Inc., McLean, VA               - Booz Allen Hamilton                                                                     

Managed and supported FTS2001 data and voice networks for Centers for Medicare and Medicaid Services. Worked in conjunction with MCI for real-time data and report retrieval for clients. Reported all network outages to MCI for service restoration. Primary functions were to implemented call routing and allocation changes. Created percent allocations for various call centers in addition to activating disaster recovery messages. Monitored clients voice trunks and escalated network issue to insure proper resolution. Generated daily, weekly, and monthly reports on data utilization and network statistics. Maintained the database of all FTS Toll Free numbers and circuits in addition to maintaining Web Works an online repository of all FTS documentation.

 

 

Network Engineer II

MCI, Cary NC                                                                       8/00-6/03

Maintained complex LAN/WAN infrastructure for Advanced WAN Managed Services’ domestic and international customers’ in a 24/7 environment. Supported day to day operations of customers’ Frame Relay networks by isolating outages, repairing and resolving complex issues. Duties involved proactively monitoring customer’s network connections. Performed remote testing on DS0’s-T1 circuits. Configured Cisco and Bay routers. Troubleshot ISDN lines and diagnosed utilization on the BNX switch in addition to isolation network issues in the Cascade switch.

 

 

Communicated extensively with domestic and international telecommunications personnel, external vendor and field engineers to quickly resolve network outages.

 

 

Network Surveillance Technician                                                        5/99-8/00

Interpath Communications, Morrisville, NC

Monitored and supported CP&L’s data infrastructure including Sonet, Frame Relay, analog circuits and network transport modems for power and distribution metering. Responded to network alarms and diagnosed network failures and took corrective action for restoration. Reported leased line trouble to LEC’s for testing. Dispatched CP&L field technicians to various substations for problem isolation. Maintained backups of servers insuring protection of customer’s and company data. Escalated and engaged management for higher level issues.

                                                                                                                             

Help Desk Analyst

Provided 1^st line support for CP&L’s telephony, VSAT links, and analog circuits. Supported customer’s directly via telephone with the goal of resolving 20-40% of issues during the call. Updated network outages and application with Remedy services inquires. Tested analog circuits and troubleshot telephony and PBX software issue. Created voicemail boxes, voice messages and reset passwords via Nortel Meridian software. Assisted vendor and LEC’s in problem resolution.

 

 

REFERENCES

Available upon request